Privacy Statement

This explains how the hereforadvice website protects and respects the data we collect from you. The hereforadvice website covers web content published at www.hereforadvice.net

We collect information about visits to the site. This will help us to collect visitor information. This will help us develop the site to meet your content and navigation needs as efficiently and effectively as possible.

1. The Data Protection Act 1998

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department you give us permission to do so, or where allowed by law.

You have the right to make a formal request in writing for access to personal information (or "personal data") held about you by the hereforadvice website; to inspect it and to have it corrected if it is wrong . We make a small charge for providing this information (currently £10.00).

2. What information do we collect?

We collect two kinds of information from visitors to the hereforadvice website:

• feedback (through the website form).
• site usage information from log files and web analytics applications

3. Feedback

You can send us your feedback by emailing, using the hereforadvice website form, phone or post.

3 (i) Wesite feedback forms

The website page feedback form allows you to give us feedback on the website in general or raise any concerns or queries you may have. Your comments about the hereforadvice website page will be made available to the hereforadvice editorial advisory group and the eGateway editor. They will be able to use your input to improve the quality and accuracy of our information, howeverthey will not be able to respond to you individually unless you include your email address.

We may need to contact other Herefordshire Council departments or Partnership organisations to respond to your feedback. If your query is technical, we may need to pass it to our technical supplier. We may also wish to use these comments anonymously for administrative and marketing purposeswhere appropriate. We do not pass on any of your personal information when dealing with your feedback, unless you have given us permission to do so.